Hand Sanitizer Display – FAQs

Below are a series of FAQ to help you quickly answer common questions. Should your question not appear here please contact technical support for further help.

To register your display click here


How do I update my screen?

Once you have mounted your screen and it is connected to your network either via a LAN cable or via Wi-Fi you can use the Getting Started section. This instructs you on how to update your landscape screen with two images on a plain pre-developed template and send content from your PC to your screen wherever it is located.

What is the best web browser to use for TOPAZCMS.com?

TOPAZCMS is optimized to work with a wide variety of browsers [as detailed below] but the advantage of the cloud based network is that, as well as managing and updating your content from a desktop computer, you can also log in to review your system from any of your mobile devices such as your tablet, IPAD or Cell Phone [Note screen layout may appear different to when used on a PC].

Mozilla Firefox
There should be no problems with using the latest version of Mozilla Firefox.

Google Chrome
There should be no problems with using the latest version of Google Chrome.

Internet Explorer
You can also use Internet Explorer which if you have downloaded, or updated, recently will be Internet Explorer 10. To check which version of Internet Explorer you are running click the “Cog” icon to access the “Tools” dropdown menu (or hold Alt + X). Then click “About Internet Explorer”. If you are using Internet Explorer 9 you can proceed to Login to the system and everything should function normally. If you are using Internet Explorer 10 then please CLICK HERE to find out how to turn on Compatibility Mode.

How do I create my own layout for content?

We include two pre-defined templates in our CMS – Horizontal [Landscape] & Vertical [Portrait] these display full screen video and/or images BUT we also include the option for you to create your own templates to include features such as combining images, videos and scrolling text (RSS or plain text) into one layout. To see how to do this, please click here.

How do I rename my screen?

Being able to rename your screen can be particularly useful as your network is growing to ensure you can quickly identify which screen you are sending media to, find out how to do it here.

I need technical support, who do I contact?

If you require any support regarding your TOPAZ Product, please do not hesitate to contact our dedicated support team:

Telephone Support
8:00am to 4:00pm (MST)
Monday – Friday (except Canada/Alberta holidays)

Email Support
8:00am to 4:00pm (MST)
Monday – Friday (except Canada/Alberta holidays)

What kind of sanitizer can be used?

You can use liquid or gel sanitizer with this display (we personally prefer gel). Just remember to change the dispenser nozzle, and set the correct dispense setting inside the unit (please refer to hardware user manual for more details).

How do I refill the sanitizer container?

Simply unlock the two locks on the side of the screen using the keys provided, carefully open the unit, unscrew the container lid, and carefully pour in your sanitizer.

Screw the lid back on, close the door and push in the locks to secure.

How much Sanitizer can I use in the display?

The container holds 5 litres of sanitizer. If the volume is running very low, the indicator light will turn red until it is refilled, then return to green.


Master Sanitizer User Manual
Hardware User Manual
How to Update via USB
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Customer User Manual
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